RELIABLE CERTIFIED-STRATEGY-DESIGNER EXAM VCE & LEADING OFFER IN QUALIFICATION EXAMS & FAST DOWNLOAD CERTIFIED-STRATEGY-DESIGNER: SALESFORCE CERTIFIED STRATEGY DESIGNER EXAM

Reliable Certified-Strategy-Designer Exam Vce & Leading Offer in Qualification Exams & Fast Download Certified-Strategy-Designer: Salesforce Certified Strategy Designer Exam

Reliable Certified-Strategy-Designer Exam Vce & Leading Offer in Qualification Exams & Fast Download Certified-Strategy-Designer: Salesforce Certified Strategy Designer Exam

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Salesforce Certified-Strategy-Designer Exam Syllabus Topics:

TopicDetails
Topic 1
  • Leveraging Adjacent Roles
  • Skills: It is all about knowledge and skill infusions that are needed to create a vision, different technical and business capabilities, and creating a roadmap for implementation.
Topic 2
  • Intangible Deliverables: The topic includes sub-topics about key relationships that are essential for solving the challenge statement, the best presentation techniques for communicating a vision, and the tools for productive cross-discipline collaboration.
Topic 3
  • Tools and Artifacts: It focuses on high-level Salesforce capabilities, methods of co-creation, and the criteria for feasibility, desirability, and viability.
Topic 4
  • Value Design: This topic covers an effective challenge statement, the internal dynamics of the organization, key external context for innovation, and strategic directions.

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Salesforce Certified Strategy Designer Exam Sample Questions (Q41-Q46):

NEW QUESTION # 41
Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals.
What should the designer do to build and rationalize a case with this new team?

  • A. Meet with the manufacturing team and give them feasible solutions.
  • B. Present research on climate change to the manufacturing team
  • C. Analyze internal systems through the lens of environmental risk.

Answer: C

Explanation:
Explanation
The best way to build and rationalize a case with a new team on sustainability goals is to analyze internal systems through the lens of environmental risk, as this helps identify opportunities and challenges for improvement and aligns with the corporate value of sustainability. Meeting with the team and giving them feasible solutions or presenting research on climate change may not be persuasive or relevant enough for the team.


NEW QUESTION # 42
Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

  • A. Increased transaction volume
  • B. Customer Satisfaction Score (CSAT)
  • C. Net Adoption Score (NAS)

Answer: B

Explanation:
Explanation
The best metric to measure user experience improvements achieved as an outcome of the redesign is Customer Satisfaction Score (CSAT), which is a simple and direct way of gauging how satisfied customers are with the product or service. Increased transaction volume or Net Adoption Score (NAS) may not reflect the user experience aspects of the redesign.


NEW QUESTION # 43
Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.
Which method is typically used to Quantify design debt7

  • A. NPS or CSAT
  • B. User interviews
  • C. Heuristic analysis

Answer: A

Explanation:
Explanation
NPS or CSAT are methods that are typically used to quantify design debt. NPS stands for Net Promoter Score, which measures how likely customers are to recommend a product or service to others. CSAT stands for Customer Satisfaction Score, which measures how satisfied customers are with a product or service. Both methods help evaluate the impact of design debt on customer loyalty and satisfaction, and prioritize areas for improvement or redesign. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/quantify


NEW QUESTION # 44
Cloud Kicks (CK) is going through a digital transformation exercise around its customer support capabilities. CK's strategy designer suggests to include Omni-Channel as a part of the company's transformation discovery.
Which channel is included in Salesforce Omni-Charmel capabilities?

  • A. Self-Service
  • B. Onsite Visit
  • C. Messaging

Answer: C

Explanation:
Explanation
The channel that is included in Salesforce Omni-Channel capabilities is messaging, which allows customers to communicate with agents via SMS, Facebook Messenger, WhatsApp, or other messaging platforms. Onsite visit or self-service are not channels that are supported by Omni-Channel.


NEW QUESTION # 45
A health and wellness company wants to create a 10-year vision for its business. Which external context for innovation is the least risky trend to influence the company's strategy?

  • A. Perception shift: Feelings toward the efficacy of wellness products in the next 10 years
  • B. Market shift: The stability of the economy and consumers buying power in the next 10 years
  • C. Demographic shift: Number of affluent and educated young professionals in the U.S. in the next

Answer: A

Explanation:
10 years
Explanation:
The least risky trend to influence the company's strategy for a health and wellness company that wants to create a 10-year vision for its business is perception shift: feelings toward the efficacy of wellness products in the next 10 years, as this is more likely to be stable and predictable than market shift or demographic shift, which are more volatile and uncertain.


NEW QUESTION # 46
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